Your browsing, respected.
How browsing, support chat and external links use information.
Browsing and optional tools.
Finder answers and calculator inputs stay in page memory and reset when you refresh. The homepage does not require an account or enquiry form to request support. Fonts and product imagery are served with the website.
Support chat.
Support buttons open JivoChat and can share the selected issue and printer model with that conversation. Add to Cart also passes a purchase request, the model name and its listed reference price from our product catalogue. The chat provider may process messages, details you choose to provide and connection information. The external contact page remains available if chat cannot open. The external contact website has its own privacy practices.
Interaction tracking.
Local interaction hooks record support or product-purchase enquiries and product-page navigation. Event fields are restricted to predefined request categories, action locations and printer model identifiers; product names, prices, free-text messages and contact details are not included in analytics events. The Google Ads tag is configured with automatic page-view sending disabled. A conversion event is sent only when JivoChat reports the visitor’s first message in a chat with no prior history. Google may associate this event with ad-click identifiers and browser data under its own privacy practices. This chat signal does not establish that a visitor is a qualified lead.
Hosting and external destinations.
The host may process IP addresses and browser information to deliver and protect the website. Google and JivoChat process data under their own privacy practices; manufacturer and support websites linked from these pages do the same.
Your controls.
You may browse the product information without starting chat or following an external link. JivoChat and Google may use cookies or browser storage as described in their provider privacy practices.